Portfolio
Here’s a variety of learning materials produced within the last five years. If there is a specific type of product not shown here, please contact me and I will share that if I have it.
Customer Service Training
GoDaddy
Interactive training designed to strengthen customer communication, service consistency, and support effectiveness among Customer Service Representatives.
IT Leader Cohort Leadership Program
Intel Corporation
Designed and facilitated leadership development training for IT leaders, supporting leadership growth, team effectiveness, and organizational alignment through structured cohort-based learning.
Leadership Development Program
Desert Financial Credit Union
Designed and facilitated leadership training for senior leaders and middle management, introducing core leadership concepts and supporting structured discussion to strengthen leadership effectiveness and organizational alignment.
New Employee Onboarding
Desert Financial Credit Union
Designed and delivered foundational onboarding training to help new employees understand their roles, organizational expectations, and mission alignment. Supported both corporate and retail branch employees in transitioning successfully into their positions.
Professional Email Training
GoDaddy
Scenario-based eLearning designed to enable Customer Service Representatives to confidently recommend and sell GoDaddy’s proprietary Professional Email Services. Focused on aligning product features with small business needs to improve adoption and customer value.
Web Security
GoDaddy Hosting Technical Training
Designed and delivered technical training to prepare Customer Support Representatives and hosting resellers to troubleshoot and support GoDaddy hosting services. Strengthened technical readiness and improved support effectiveness.
Projects
Each project has been redacted so not all links are active, images and names have been removed, and key information removed. However, I left enough critical structure and function for you to get an idea of how the training material was initially presented to users.