Portfolio

These projects highlight a variety of learning solutions designed to support employee performance, technical readiness, and leadership development across multiple organizational settings.

Customer Service Intro

GoDaddy
Interactive training designed to strengthen customer communication, service consistency, and support effectiveness among Customer Service Representatives.

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IT Leader Cohort Leadership Program

Intel Corporation
Designed and facilitated leadership development training for IT leaders, supporting leadership growth, team effectiveness, and organizational alignment through structured cohort-based learning.

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Leadership Development Program

Desert Financial Credit Union
Designed and facilitated leadership training for senior leaders and middle management, introducing core leadership concepts and supporting structured discussion to strengthen leadership effectiveness and organizational alignment.

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New Employee Onboarding

Desert Financial Credit Union
Designed and delivered foundational onboarding training to help new employees understand their roles, organizational expectations, and mission alignment.

  • Supported both corporate and retail branch employees in transitioning successfully into their positions.
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Professional Email Training

GoDaddy
Scenario-based eLearning designed to enable Customer Service Representatives to confidently recommend and sell GoDaddy’s proprietary Professional Email Services.

  • Focused on aligning product features with small business needs to improve adoption and customer value.
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Web Security

GoDaddy Hosting Technical Training
Designed and delivered technical training to prepare Customer Support Representatives and hosting resellers to troubleshoot and support GoDaddy hosting services.

  • Strengthened technical readiness and improved support effectiveness.
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Note on Projects

Certain elements of these projects have been redacted to protect confidential information. While some links and identifying details have been removed, the overall structure and functionality remain to illustrate the original training experience.